Case Studies
Enterprise Document Scan + Intelligent Search
Enterprise Document Scan + Intelligent Search
Enterprise Document Scan + Intelligent Search
Background & Problem Statement
- One of the largest labor unions in the US had many years worth of important documents and their ability to locate information was based on a filing system and associated indexes.
- We were asked to digitize and modernize the document data and develop an Enterprise Search Tool to allow a digital search of all document data based on key words.
Solution
- We divided the solution track into three components: Document Management, Search Feature Development and Cloud Development
- Engagement was completed within 6 months, and we provided 2 years of production support. We trained in house staff on the search tool, reducing dependence on outsourcing.
Benefits
- The client now has full access to all documentation via simple key word search
- This ensures legal compliance, reduced cost of document location, and modernized securitization of all data.
Order & Workflow Management
Enterprise Document Scan + Intelligent Search
Enterprise Document Scan + Intelligent Search
Background & Problem Statement
- A fortune 50 Telecommunications firm operated with several disparate billing systems. The Order Management/Workflow of Orders was contained within the functionality of each independent system. This prevented a single view of customers and orders.
- We were asked to run an RFP process, contribute to vendor selection and then implement and integrate the solution across the varied billing systems.
Solution
- Our team established evaluation metrics, process and selection criteria for vendor evaluations. We managed the process from invitation to selection and negotiations.
- Our team developed and implemented a complex integration plan across 100+ disparate integration points, leading to a successful and fully integrated independent Order Management System.
Benefits
- The client now has visibility of all orders, increased stability and, automated order fallout management.
- This ensures elimination of manual processing of provisioning integration, ancillary services and systems.
Enterprise CRM Data Reporting
Enterprise Document Scan + Intelligent Search
Boaterslist.com Digital Platform Development
Background & Problem Statement
- A Tier One North American Telecom provider who utilizes Salesforce as its primary CRM platform determined that it wanted their engineering and field operations teams to be able to access certain customer data.
- The standard solution would be to purchase a salesforce license for each of the 8500+ @ approximately $20/mo/user..
Solution
- After a brief requirements phase, we designed and developed a new UI and the backend API’s to load real time customer data.
- The project was completed in under 3 months and leverages the clients core technology skillset standards, reducing dependence on outsourced maintenance.
Benefits
- The client now has full access to all of its customer data with no additional operational expenditures.
- Complete ROI, paid for, within 2 months.
Boaterslist.com Digital Platform Development
Global Managed Service for Legacy Applications
Boaterslist.com Digital Platform Development
Background & Problem Statement
- A start up firm determined to build a web and IOS/Android application that provides a single place to go to search for and acquire services, parts, charters and rentals across the broad vision of ‘Everything on The Water”. Deemed the Angie’s List of the Boating/Yacht world.
- Goal is to centralize all activities on the water in a single community. From blogs and services to charts and peer to peer marketplaces.
Solution
- We developed an intelligent website and launched for a major Yacht show. We then launched the IOS and Android apps in the App Stores. Current functionality is limited to Search of resources and suppliers based on chosen or geolocated search.
- Next release will enable users to perform the full transaction within the apps or website. From locating parts and services providers to chartering of a Yacht or Fishing trip.
- The entire infrastructure has been designed with monetization of data in mind. The company views itself firstly as a provider of services but secondarily as a central data figure in the very large global boating/fishing/marine ecosystem.
Benefits
- The ease of use across both web and mobile applications has become the standard for service providers and consumers in the boating, fishing and yachting communities.
- The firm has seen adoption of its technology exceed all expectations.
Global Managed Service for Legacy Applications
Global Managed Service for Legacy Applications
Global Managed Service for Legacy Applications
Background & Problem Statement
- A Tier One US based Telecom provider required a large set of development and support 'pods' to take over ongoing development and support for 15 different enterprise applications
- Goal is to maintain a consistent development to support process across all 15 applications while reducing operational costs.
Solution
- We established 15 teams of 9-11 staff for 24x7x365 production support based in our Mexico Delivery Center
- Each team had a lead who rolled up to a senior manager reporting directly to the end client.
- We established a dedicated IP connectivity and mirrored all US based security systems and protocols.
Benefits
- The teams were fully operational within 30 days.
- Costs ended up being 35% of the prior year based on this new delivery model.
- The end client was able to easily access this managed service team via a direct 45 minute flight.
- There were no outages or rollbacks required as a result of this seamless operational model.